Cancellation Terms
Our cancellation policy is designed to be fair to both our guests and our property owners. The amount refunded depends on how far in advance of your check-in date the cancellation is made.
60+ Days Prior to Arrival
100% refund of the total booking value, minus a minimal processing fee.
30-59 Days Prior to Arrival
50% refund of the total booking value. The deposit is non-refundable.
Less than 30 Days
No refund is available for cancellations made less than 30 days before check-in.
Refund Eligibility
To process a refund efficiently, requests must meet specific criteria. We review all requests individually to ensure accuracy.
- Written Request: Cancellations must be submitted via email to our reservations team.
- Booking Reference: You must provide the valid booking ID associated with the original reservation.
- Payment Verification: Refunds are only issued to the original payment method used during booking.
Processing Times
Once a refund is approved, the time it takes to appear in your account varies by financial institution.
Credit Cards
Approximately 5-10 business days depending on your card issuer's policies.
Bank Transfers
Typically processed within 7-14 business days for international transfers.
Exceptional Circumstances
We recognize that unforeseen events can occur. In specific "Force Majeure" situations, our standard cancellation policy may be waived at our discretion.
These circumstances include severe weather events (hurricanes) directly impacting the property, government-mandated travel bans to Hawaii, or closure of local airports. Personal illness or general flight cancellations are not covered under this clause; we strongly recommend travel insurance.
Security Deposits
Security deposits are fully refundable provided there are no damages to the property or violations of house rules. The release of funds is initiated within 7 days of checkout, after a thorough property inspection.
Questions about Refunds?
If you have specific questions regarding a pending cancellation or refund status, please contact our finance team.
Email Support
info@aloha808stay.com
Direct Line
+1 (808) 555-0123(Log in)